Efficient and Responsive Technical Support
Our primary goal is to provide our customers with rapid, high-quality technical support to ensure your operations run smoothly and efficiently. We understand the importance of maintaining productivity, and our technical support is designed to address your needs promptly and effectively.
Got a Question? We are here for you!
Our technical support group offers a basic initial level of support for straightforward issues. Our team of experts is ready to react promptly with technical support for your instruments, minimizing your downtime and keeping your operations running smoothly. Cases will be addressed depending on priorities based on the Service Agreement Plans our customers have signed for.
Flexible and Transparent Service
We recognize that some issues may require more extensive support. Depending on the nature and the complexity of the problem, additional charges may apply if you are not covered by a service plan. Our transparent approach ensures that you are always informed about any potential costs upfront.
Comprehensive support structure
Our technical support is structured to provide you with the best possible service:
- Rapid Support: We aim to provide quick and easy solutions for common issues.
- Remote Corrective Maintenance: For investigation of some product-related issues or situations that might involve system recovery, we offer this alternative to field visits.
- Remote Application Support*: This program is for software support, application issues related to system optimization, and an alternative to in-person trainings.
*Available for specific product lines only.
Product Lines
- Our Gauging line includes Mass Profilometers, Battery Coatings & Thickness Gauges, Web Coatings & Thickness Gauges, and Metals Coatings & Thickness Gauges.
- Our Product Inspection line includes Metal Detectors, Checkweighers, and X-Ray Inspection machines.
- Our Material Characterization line offers Rheometers & Viscometers, Process Control Rheometers, Torque Rheometer Systems, and Extruders.
- Our Bulk Elemental Analyzers line includes X-Ray Diffraction Analyzers, X-Ray Fluorescence Spectrometers, and Optical Emission Spectrometers.
- Our Process Analyzers line, featuring Cross-Belt Elemental Analyzers, Slurry Elemental Analyzers, Density Gauges, Particle Size Monitors, and Samplers.
- Our Bulk Material Handling line, includes Thermo Scientific™ Oretronic IV Tramp Metal Detectors and Ramsey products.
We are dedicated to supporting you every step of the way. Contact us for any technical support needs and experience the peace of mind that comes with knowing expert help is always available.