Background checks, drug-testing, or on-site trainings required by customers may be subject to additional charges
Applications and method development support
Computers and/or software not provided and/or installed with the system by Thermo Fisher Scientific
Upgrades including: Computer hardware, operating system, and instrument controlling software
Replacement of functional computers in order to accommodate an upgrade to a newer version of the operating system
Upgrade of the instrument controlling software resulting from replacement of a failed computer
Obsolete computers and operating systems with no commercially viable upgrade path compatible with the analytical system
External power equipment, e.g., UPS (uninterruptable power supply), power conditioner, or isolation transformer
Operator training
Complete system replacement
Buy-in parts and engineering specials
Unique exclusions by product type
Consumable items and parts such as (but not limited to) bottles, calibration materials, solvents, vials, caps, septa, columns, data media, ferrules, ETD filaments (excluding the one included in the PM visit), filters, frits, gases, gaskets, injection port liners, integrator paper, ion exchange resin, lamps, photomultipliers, pump oil, reaction tubes, source ceramics, mobile phases, autosampler rotor valve seals, sample ports, syringes, and sample loops, DEP emitters, electron multipliers, glass jet separators, heated capillaries, ion gauges, ion volumes, water chillers, and turbo pump oil reservoirs
Accessories and optional modules, such as (but not limited to) CD or ED detectors, eluent generators, IC Cube modules, AM managers, TCC, remote controllers, tablets, autosampler pumps, etc. (unless covered by a separately purchased additional option plan, if available)
Consumable items and wearable parts such as (but not limited to) bottles, calibration materials, gases, solvents, mobile phases, vials, caps, septa, columns, suppressors, cartridges, data media, ferrules, filters, frits, gaskets, ion exchange resin, lamps, photomultipliers, pump oil, reaction tubes, source ceramics, autosampler rotor valve seal, sample ports, syringes, sample loops, capillaries and other types of tubing, etc.
Accessories and optional modules, such as (but not limited to) CD or ED detectors, eluent generators, IC Cube modules, AM managers, TCC, remote controllers, tablets, autosampler pumps, etc. (unless covered by a separately purchased additional option plan, if available)
Consumable items and wearable parts and accessories and optional modules (unless covered by a separately purchased additional option plan, if available)
Accessories and optional modules, such as (but not limited to) autosamplers, second detector or injector, ion gauges, controllers, probes, etc. (unless covered by a separately purchased option plan, if available)
Consumable items and parts such as (but not limited to) nebulizers, spray chambers, torches, sample cones, sample probes, power tubes, work coils, burner heads, lamps, sample tubing, o-rings, seals, pipettes, glassware, etc.
Accessories and optional modules, such as (but not limited to) autosamplers (other than OEM-supported models of CETAC/ESI basic liquid autosamplers), chillers manufactured by companies other than Thermo Fisher Scientific, separate vapor accessories, solid sampling systems, auto diluters, auto concentrators, argon humidifiers, detectors, furnaces, etc. (unless covered by a separately purchased additional option plan, if available)
Consumable items and parts such as (but not limited to) bottles, calibration materials, solvents, vials, caps, septa, columns, ferrules, filters, frits, injection port liners, gaskets, septa, ion exchange resin, lamps, filaments, photomultipliers, reaction tubes, source parts, mobile phases, DEP emitters, electron multipliers, glass jet separators, heated capillaries, ion gauges, ion volumes, pump oil, gases, data media, integrator paper, etc.
Accessories and optional modules, such as (but not limited to) autosamplers, second detector or injector, ion gauges, controllers, probes, etc. (unless covered by a separately purchased option plan, if available)
Consumable items and wearable parts including but not limited to gaskets, o-rings, grease, external cables, cassettes, diskettes, ink, ribbon, paper, tubing, and connectors
Unless explicitly covered by a specific contract option, the following items are excluded from service contract coverage: third party accessories; sampling and smart accessories; ATR modules and crystals; beamsplitter exchangers; autosamplers; Raman lasers; gas cells; fiber optics probes, cables, and fiberheads; GC ovens; optional mapping or imaging stages; uninterruptible power supply; and any other non-core or application-specific accessories
Consumable items and wearable parts such as printer paper, printer cartridges, sample preparation items, etc.
Backup software
Phosphor screen breakage due to operator error
Consumable items and wearable parts such as printer paper, printer cartridges, sample preparation items, filaments, etc.
Asyst components including the Load Port, Robot and Portal are not covered unless options for each are specifically purchased with the agreement
System cleaning due to improper sample preparation
X-Ray tube
Detector window breakage due to operator error
Backup software
Consumable items and wearable parts such as printer paper, printer cartridges, sample preparation items, filaments, etc.
Backup software
Detector window breakage due to operator error
Consumable items and wearable parts such as printer paper, printer cartridges, sample preparation items, filaments, p10 gas, etc.
Backup software
Diffractor breakage due to operator error
Capillary cartridges and computers
Consumables such as cuvettes, pipettes, flash drives, and printer paper
Complete system replacement is not covered under contract
Consumable items such as lamps (UV, Xenon), ink, ribbons, grease, gaskets, O-rings, cuvettes, glassware, paper, cassettes, and diskettes
Fluid path and connection components such as tubing, connectors, and external cables
Unless covered by a specific contract option, accessories and ancillary equipment not integral to the core instrument such as special cell holders, Peltier systems, Sipper systems, autosamplers, and water baths
For Research Use Only. Not for use in diagnostic procedures.