Search
Thermo Scientific™
Support Plan for the Torrent Storage™ Device
Catalog number ZG10SCIONSTORAGE
Price (CNY)
-
To protect your Torrent Storage Device, the best time to plan for support is at the time of storage solution purchase. A proactive, upfront support plan provides:
• Greater discounts for bundling your Torrent Storage device and service together
• Multiyear plans that provide immunity to annual price increases
• Support that is easier to budget for than “breakdown” repairs
AB Assurance Support Plan
The AB Assurance Support Plan lets you streamline IT hardware maintenance through a single support desk. Should your storage solution require a repair, the AB Assurance coverage includes parts, labor, and travel at no additional cost.
Additionally, with this plan receive:
• On-site guaranteed 2-day response time*
• Priority access to Remote Service Engineer
Certain exclusions apply. Contact your Services and Support Representative for details at service.sales@thermofisher.com.
* Availability limited in some geographic areas
For Research Use Only. Not for use in diagnostic procedures.
Specifications
For Use With (Equipment)Torrent Storage™ Device 20 TB,Torrent Storage™ Device 40 TB
Plan Duration1 Year
Product LineIon Torrent™
Product SizeAB Assurance Plan
Service Plan Response Time48 hours (availability limited in some geographic areas)
Services IncludedEngineer travel and labor,Priority access to Linux technical support teams,Priority access to off-site remote service engineer,Replacement service spare parts
Services Not IncludedConsumables,Instrument accessories,Reagents,Server hardware and software upgrades
Unit SizeAB Assurance Plan