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Thermo Scientific™
Support Plan for the Torrent Storage™ NAS Device
Catalog number ZG10SCSTORAGE24T
Price (CNY)
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To protect your Torrent Storage NAS Device, the best time to plan for support is at the time of storage solution purchase. A proactive, upfront support plan provides:
• Greater discounts for bundling your storage solution and support together
• Multiyear plans that provide immunity to annual price increases
• Support that is easier to budget for than “breakdown” repairs
AB Assurance Support Plan
The AB Assurance Support Plan lets you streamline IT hardware maintenance through a single support desk. Should your storage solution require a repair, the AB Assurance Plan coverage includes parts, labor, and travel at no additional cost.
Additionally, with this plan receive:
• On-site guaranteed 2-day response time*
• Priority access to Remote Service Engineer
Certain exclusions apply. Contact your Services and Support Representative for details at service.sales@thermofisher.com.
* Availability limited in some geographic areas
For Research Use Only. Not for use in diagnostic procedures.
Specifications
For Use With (Equipment)Torrent Storage™ NAS Device
Plan Duration1 Year
Product LineIon Torrent™
Product SizeAB Assurance Plan, 24T device
Service Plan Response Time48 hours (availability limited in some geographic areas)
Services IncludedEngineer travel and labor,Priority access to applications and instrument technical support teams,Priority access to off-site remote service engineer,Replacement service spare parts,Support for integration with Ion Torrent platforms only
Services Not IncludedConsumables,Instrument accessories,Instrument and software upgrades,Reagents
Unit SizeAB Assurance Plan, 24T device