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Thermo Scientific™
Support Plan for the DataSafe™ Solution
Catalog number ZG60SCSTORAGE24T
Price (CNY)
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To protect your DataSafe Solution, the best time to plan for support is at the time of storage solution purchase. A proactive support plan provides:
• Greater discounts for bundling your storage solution and support together
• Multi-year plans that provide immunity to annual price increases
• Support that is easier to budget for than “breakdown” repairs
AB Assurance DataSafe Support Plan
The AB Assurance Support Plan lets you streamline IT hardware maintenance through a single support desk. Should your storage server require a repair, the AB Assurance Plan coverage includes parts, labor, and travel at no additional cost.
Additionally, with this plan receive:
• System administrator support for disaster recovery
• Support for integrating non-Ion Torrent platforms
• Support for collaboration and privacy tools
• Integration and collaboration/privacy tools
• On-site guaranteed 2-day response time*
• Priority access to Remote Service Engineer
Certain exclusions apply. Contact your Services and Support Representative for details at service.sales@thermofisher.com.
* Availability limited in some geographic areas
For Research Use Only. Not for use in diagnostic procedures.
Specifications
For Use With (Equipment)DataSafe™ Solution
Plan Duration1 Year
Product LineIon Torrent™
Product SizeAB Assurance Plan, 24T solution
Service Plan Response Time48 hours (availability limited in some geographic areas)
Services IncludedCollaboration/privacy tools,Engineer travel and labor,Multiplatform integration,Priority access to applications and instrument technical support teams,Priority access to off-site remote service engineer,Replacement service spare parts,System administrator support for disaster recovery
Services Not IncludedConsumables,Instrument accessories,Instrument and software upgrades,Reagents
Unit SizeAB Assurance Plan, 24T solution