Product Inspection Equipment Service and Support

Different production environments need different levels of service. Some teams want the predictability of a service plan. Others need fast access to parts, maintenance support for a specific issue, or training for operators and maintenance teams.

Our product inspection services help you:

• Reduce unplanned downtime
• Support consistent equipment performance
• Maintain day-to-day productivity
• Extend equipment life
• Get help when your team needs it

A service plan helps you take a more considered approach to equipment care.

By scheduling service in advance, you can reduce the risk of unexpected breakdowns and keep your systems operating as intended over time.

Benefits of a service plan

• Improved awareness of service needs
• Reduced likelihood of unexpected stoppages
• More consistent equipment performance
• Ability to plan your service activity and budget for it more effectively
• Extended working life of your systems
• Access to service support aligned to your operational needs

Need more convincing? Read this piece: The value of service plans for analytical instruments: Confidence, continuity, and care

Our service plans are designed to help you choose the level of support that best fits your site, your equipment, and your production priorities.

1. During scheduled PM only.

When a part requires replacement, fast access to the needed part matters.

We provide spare parts as well as spare part kits to help you prepare for common maintenance needs and reduce the time spent identifying and ordering individual components.

Benefits of spare parts and spare part kits

• Reduced waiting for replacement parts to arrive
• Simplified maintenance planning with spare part kits at the ready
• Faster repairs and more timely routine service
• Help keep equipment in good working condition
• Improved readiness for planned and unplanned interventions

Spare part kits can be a practical option for customers who want to keep key components together for routine service or common repair needs. Having spare parts on hand gives peace of mind and makes it easier to keep equipment in good working condition.

Learn more about how spare parts can help: Optimize instrument uptime with a spare parts strategy

On-demand services give you access to support when you need it, whether for a specific issue or for planned maintenance.

This includes both corrective maintenance and preventive maintenance.

Corrective maintenance

If a problem affects equipment performance, corrective maintenance helps restore operation as quickly as possible. Our service teams work to identify the issue, carry out the required intervention, and help get your system back into use.

Preventive maintenance

Preventive maintenance helps reduce the risk of future issues by checking the condition of the covered equipment, addressing wear, and supporting reliable operation over time.

Benefits of on-demand services

• Support for specific service needs can be had without a long-term contract
• Quick response when equipment issues arise
• Reduced risk of future failures through preventive maintenance performed when you want it
• Support for stable day-to-day operation
• Accessibility to service expertise when internal resources are limited

Proper training helps operators and maintenance teams use equipment more effectively and with greater confidence.

It can also help teams identify issues earlier, follow good operating practices, and support more consistent performance.

Benefits of training

• Increased confidence in day-to-day equipment use
• More consistent operation across shifts and teams
• Staff become able to identify potential issues earlier
• Strengthened internal capability for routine care
• Reduction in avoidable mistakes that can affect performance

Our training capabilities are designed to support the knowledge your teams need to operate and maintain equipment more effectively.

Technical support gives your team access to expert guidance when questions or issues come up.

Whether you need help understanding a fault, assessing the next step, or deciding whether service is required, technical support can help your team move forward with more clarity.

Benefits of technical support

• Quick answers to technical questions
• Faster troubleshooting
• Reduced uncertainty when problems occur
• Expert assistance to help make better maintenance decisions
• Improved confidence in ongoing equipment operation

Our product inspection services are designed to support reliable operation across the full life of your equipment.

You can choose the support that best matches your needs:

• Service plans for ongoing coverage
• Spare parts and spare part kits for maintenance readiness
• On-demand corrective and preventive maintenance
• Training for operators and maintenance teams
• Technical support for troubleshooting and guidance

What is included in a product inspection service plan?

A product inspection service plan helps you take a more planned approach to equipment care. Depending on the level of coverage selected, it can include scheduled service activities, preventive maintenance, support access, and other services designed to help reduce unplanned downtime and support reliable equipment performance.

What is the difference between a service plan and on-demand service?

A service plan provides ongoing support through a defined level of coverage over time. On-demand service is used when support is needed for a specific issue or a planned intervention, such as corrective maintenance or preventive maintenance, without a longer-term service agreement.

Can I order spare parts as well as spare part kits?

Yes. Thermo Fisher Scientific can provide individual spare parts as well as spare part kits. Spare part kits can help simplify maintenance planning by grouping key components needed for routine service or common repair needs.

How can spare part kits help my operation?

Spare part kits can help reduce the time spent identifying and ordering individual components. They can also improve maintenance readiness by keeping commonly needed parts together for planned service or repair activities.

What is corrective maintenance?

Corrective maintenance is a service intervention carried out when equipment is not operating as expected or has stopped working properly. Its purpose is to identify the issue, carry out the required repair, and help restore equipment operation.

What is preventive maintenance?

Preventive maintenance is planned service carried out at scheduled intervals to check equipment condition, address wear, and reduce the risk of future issues. It helps support more reliable operation and can reduce the likelihood of unexpected stoppages.

Do you offer training for operators and maintenance teams?

Yes. Training capabilities are available to help operators and maintenance teams use equipment more effectively, follow good operating practices, and better understand routine care and service needs.

When should I contact technical support?

Technical support can help when your team has questions about equipment performance, troubleshooting, fault identification, or the next step to take before arranging service. It is a practical way to get guidance when an issue needs to be assessed.

How do I choose the right support option for my site?

The right choice depends on your equipment, internal resources, production demands, and service priorities. Some sites prefer the predictability of a service plan, while others need fast access to parts, maintenance support for specific issues, training, or technical guidance.