Service and support

World class expertise and global reach

When you invest in Thermo Scientific recirculating chillers, you not only benefit from top-quality product performance, you can also enjoy world-class world-class service solutions from the Unity Lab Services team. Our comprehensive service portfolio was designed to meet the needs of your lab. Keep focused on what matters. We’ve got your back.

Equipment service plans

Our service plans help maximize uptime and maintain peak performance. Customers with service plans enjoy two times faster on-site response times compared to those without a plan.


On-demand services

Our flexible services are available to access when you need them. 

  • Compliance services: count on us to stay audit-ready with installation qualification, operational qualification (IQ/OQ).
  • Preventive maintenance: help extend the life of your equipment; typical procedures include overall general inspection and cleanup, replacement of worn parts, general performance testing, tuning, and more.
  • Extended warranties

Replacement parts

Our eStore offers convenient online purchasing of thousands of replacement parts for your equipment. From the store you can search by model, catalog number, or part number for the most frequently requested parts.


Services available in Europe

Managing services for your equipment has never been easier. Services Central is a centralized online platform available in select European countries that enables you and your colleagues to request service, view service request status and service history, check service plan or warranty coverage, access manuals, and more. 

 

Services Central: Explore the quicker, easier way to get support

To learn more, visit thermofisher.com/unitylabservices