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Contact service
When you invest in Thermo Scientific instruments, you benefit from top-quality product performance, peace of mind, and maximum uptime from world-class service solutions.
Technical support
Our technical support team is available for the following:
✓ Product training
✓ Providing remote support for immediate diagnosis
✓ Depot repair quotes
✓ Troubleshooting to get you back up and running quickly
Elemental analyzers (Niton XRF):
- United States: 1-800-875-1578 (option 2)
- International: +1 978 642 1100 (Option 2)
- Global: USTEW-TechSupEngrs@thermofisher.com
Molecular analyzers (FTIR, Raman, and NIR non-XRF):
- United States: 1-800-374-1992 (option 2)
- Global: FSI-Product.Support@thermofisher.com
Radiation ＆ Measurement Security instruments:
- United States: 1-800-274-4212 (option 2)
- United States: usfrk.rmsi.techsupport@thermofisher.com
- International: techsupport-fsi-erlangen@thermofisher.com
Customer service
Our customer service team is available to support you with:
✓ Order status
✓ Replacement parts
✓ Spare parts
✓ Follow-up requests
Elemental analyzers (Niton XRF) & Molecular analyzers (FTIR, Raman, and NIR non-XRF):
- United States: 1-800-875-1578
- United States: PaiGlobalCustomerService@thermofisher.com
- International: +1 49 9131 998 429 OR +49 89 3681 38
- International: USTEW-PAI.service.emea@thermofisher.com
Radiation ＆ Measurement Security instruments:
- United States: 1-800-274-4212 (option 2)
- International: +1 49 9131 998 429
- Global: CustomerService.RMSI@thermofisher.com
Service sales
✓ Service plans and extended warranties
✓ Compliance programs, certification programs, and annual calibration
✓ Consulting services
✓ Instrument trade-in options and rentals
Elemental analyzers (Niton XRF) & Molecular analyzers (FTIR, Raman, and NIR non-XRF):
- United States: 1-800-875-1578 (option 3)
- International: +1 49 9131 998 429
Radiation＆ Measurement Security instruments:
- United States: 1-800-274-4212 (option 1)
- International: +49 9131 998 226
Repair services
Depot services include:
✓ Timely instrument repairs and safety checks
✓ Calibration of instruments to manufacturers’ specifications
✓ Regular, scheduled care for optimal performance
✓ Replacement of consumable parts
Elemental analyzers (Niton XRF) & Molecular analyzers (FTIR, Raman, and NIR non-XRF):
- United States: 1-800-875-1578
- United States: PAIGlobalCustomerService@thermofisher.com
- International: +49 89 3681 38 0
- International: USTEW-PAI.service.emea@thermofisher.com
Radiation & Measurement Security instruments:
- United States: 1-800-274-4212 (option 2)
- International: +49 89 3681 38 0
- Global: CustomerService.RMSI@thermofisher.com
Return Material Authorization (RMA)
RMA request available for radiation instruments only. For all other instruments, please contact technical support as listed above.
- North America, South America, Canada - Request service ›
- Outside of North America, South America, Canada - Request service ›
Product support portal
Looking for software updates, firmware, user guides or to register your instrument? Visit our product support portal!
Service solutions built with you in mind
Rely on our dedicated service team to provide support solutions that align with your needs and budget requirements. We are committed to being your service partner now and in the future.
Global reach
Global support, local feel.
- 37 global service centers
- 2 repair depots in the Americas
- 2 repair depots in EMEA
- 2 repair depots in APAC
Service and support excellence
Fast resolutions to increase instrument uptime.
- 100+ service team members focused on you
- Average of 10+ years of team member experience
OEM technical expertise
Service expertise from a team that knows your instrument best.
- Direct access to service professionals
- Technical team ready to address any instrument challenge
Style Sheet for Global Design System
Style Sheet for Komodo Tabs