The AB Complete Plan is our most comprehensive service plan, designed to not only maximize instrument performance and help ensure availability of critical systems, but also to help improve the efficiency of laboratory processes and workflows. This plan is ideal for laboratories that want the highest level of service. The AB Complete Plan is recommended for lab environments that need to adhere to stringent guidelines, including pharmaceutical manufacturing and commercial reference laboratories.

A key benefit—and what sets the AB Complete Plan apart from all other service plans in the industry—is on-site research application consulting. We know that how your laboratory uses technology is as important to your success as the technology itself, so with this plan our trained and experienced staff provide customized assistance to optimize your research protocols, methodologies, and workflows.

Key features of the AB Complete Plan include:

  • Next-business-day on-site response (Certain restrictions apply. Contact your Service and Support Representative for details.)
  • Planned maintenance
  • Remote instrument monitoring diagnostics
  • Qualification service
  • Highest priority Remote Service Center support

Additional features of the AB Complete Plan include:

  • On-site service—labor
  • On-site service—parts
  • On-site service—travel
  • Application technical support
  • On-site research application consulting (Contact your Service and Support Representative for details)
  • Instrument operating software upgrades
  • Fast response on repairs

We offer the AB Complete Plan on the following instruments:

Real-time PCR instruments
Applied Biosystems 7300 Real-Time PCR System
Applied Biosystems 7500 Real-Time PCR System
Applied Biosystems 7500 Fast Real-Time PCR System
Applied Biosystems 7900HT Fast Real-Time PCR System
ViiA 7 Real-Time PCR System
QuantStudio series

Next-generation sequencing instruments 
SOLiD EZ Bead 3/4 System
Covaris S220 System
Ultra-Turrax System
Ion Proton Sequencer
Ion PGM System
Ion S5 Sequencer

Microarray instruments
GeneTitan System
GeneChip System 3000

Capillary electrophoresis instruments 
310 Genetic Analyzer
3100 Genetic Analyzer
3100-Avant Genetic Analyzer
3130 Genetic Analyzer
3130xl Genetic Analyzer
3500 Genetic Analyzer
3500xl Genetic Analyzer
3730 Genetic Analyzer
3730xl Genetic Analyzer
SeqStudio Genetic Analyzer

Protein electrophoresis & western blotting instruments
iBright CL1000 Imager
iBright FL1000 Imager

Complete list of service options and instruments serviced

For additional information on Thermo Fisher Scientific service and support plans:

  • Contact Us ›
  • Telephone: 800 327 3002, option 3  (toll-free in US only)
  • Telephone: 00 800 5345 5345, option 2 (toll-free in Europe, Middle East and South Africa only)