What information should I include when submitting data to Genetic Analysis Technical Support?
When contacting Genetic Analysis Support (FAS, FSE, Technical Support), please have (if possible):
Instrument model and serial numbers
Version of the software are you using
Application and/or kit information
Kit lot number
Number of runs on the capillary or array
Polymer type and lot number
Buffer lot number
Hi-Di Formamide lot number or loading solution information
Sample data that can be sent to the support person
Details on:
-Reaction setup (i.e., how much DNA was used, primer, etc.)
-How the reactions were cleaned up (alcohol precipitation, columns, etc)
-What template DNA was used (i.e. plasmid, PCR product)
-How the template DNA was prepared?
All of this information will help the support person quickly and accurately assess the problem and provide you with recommendations for resolution.
Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Applications Support Center.
Instrument model and serial numbers
Version of the software are you using
Application and/or kit information
Kit lot number
Number of runs on the capillary or array
Polymer type and lot number
Buffer lot number
Hi-Di Formamide lot number or loading solution information
Sample data that can be sent to the support person
Details on:
-Reaction setup (i.e., how much DNA was used, primer, etc.)
-How the reactions were cleaned up (alcohol precipitation, columns, etc)
-What template DNA was used (i.e. plasmid, PCR product)
-How the template DNA was prepared?
All of this information will help the support person quickly and accurately assess the problem and provide you with recommendations for resolution.
Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Applications Support Center.