GeneMapper™ Software v4.1 Documentation only - FAQs

View additional product information for GeneMapper™ Software v4.1 Documentation only - FAQs (4366853)

16 product FAQs found

How can I import Project Information into GeneMapper Manager?

Go to the Tools menu and select GeneMapper Manager. Click on the tab for the file(s) you want to import. Click on Import at the bottom of the window and select the files to be imported. Note: Multiple projects can be selected for importing at one time, but all other tabs are one at a time. Once imported, the new files will appear in the list. When finished, click Done in the lower right corner.

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

How can I back up my data files for DNA sequencing and fragment analysis applications, with the following extension, .ab1 or .fsa, on the capillary electrophoresis instruments?

The location of the sample files, .ab1 or .fsa, will either be in the Runs folder (D:/AppliedBio/310/Runs) on the ABI PRISM 310 Genetic Analyzer system or it will be determined by the Results Group in the Data Collection Software on the multi-capillary platforms. If you do not know where that location is, you can go to the Data Collection Software for your instrument and go to the Results Group section (top left corner in Unified Data Collection; for 3500 Data Collection, go to Library and in the Manage section, select Results Group), open the Results Group, and check the Sample File Folder location.
Save the files to the storage media of your choice (CD, DVD, network drive, flash drive).

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

Do you have a manual uninstall procedure for Full Install configurations on a stand-alone computer for GeneMapper Software v.4.1?

Please download this PDF (http://www.thermofisher.com/content/dam/LifeTech/Documents/PDFs/GeneMapper-Software-v.4-uninstall-full-install.pdf) and follow the directions to uninstall GeneMapper Software v.4.1.

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

I need to uninstall GeneMapper Software v.4.1 Client because of failed installation. How can I do this for Client Install configurations on a stand-alone computer?

Please download this PDF (http://www.thermofisher.com/content/dam/LifeTech/Documents/PDFs/GeneMapper-Software-v.4-1-uninstall-client-install.pdf) and follow the directions to uninstall GeneMapper Software v.4.1.

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

We are upgrading to the Windows 7 operating system. Can I install GeneMapper Software v.4.1 on that?

Unfortunately, GeneMapper Software v.4.1 is not compatible with Windows 7. Please click here (https://www.thermofisher.com/content/dam/LifeTech/Documents/PDFs/GeneMapper-Software-v.4-1-datasheet.pdf) for the GeneMapper Software v.4.1 datasheet.

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

We are upgrading to the Windows 10 operating system. What are the compatible capillary electrophoresis secondary analysis software with Windows 10?

The following capillary electrophoresis secondary analysis software are compatible with Windows 10 (and also Windows 7):

-Sequencing Analysis Software v7
-SeqScape Software v4
-Variant Reporter Software v3
-GeneMapper Software v6
-Minor Variant Finder v1.2
-MicrobeBridge v1.1

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

Where do I get the latest Applied Biosystems Capillary Electrophoresis Software patches?

Please visit our Applied Biosystems Genetic Analyzer Freeware and Patches website: https://www.thermofisher.com/sangerpatches

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

What information should I back up when using GeneMapper Software?

It is useful to back up data in order to protect yourself from data loss, clearing out the Oracle database to keep it from filling up, and/or for sending data to Technical Support for troubleshooting.

In GeneMapper Software, there are 3 locations where you will need to back up data:

1. Panel Manager - contains information on your Panels, Markers, and Bins.
2. GeneMapper Manager - contains information pertaining to the Project itself - Projects, Analysis Methods, Size Standard Definitions, Table Settings, Plot Settings, Matrices (ABI PRISM 310 Genetic Analyzer Only), Cluster Plot Settings, SNP Sets, and Report Settings.
3. Data Files - sample data (.fsa files) that were used in the Project.

Note: Older versions of GeneMapper Software contained an Archive function that would back up the entire database at once. However, the archive could only be reimported into the same instance of GeneMapper Software. If you had a problem that required reinstallation of GeneMapper Software, it would be considered a new instance of the software and the Archive could not be imported into it.

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

I tried to launch GeneMapper Software and am getting a "Cannot connect to the Database" error message. The software is installed in a Client/Server configuration (Client and Server are on different computers). What should I do?

Please download this PDF (https://www.thermofisher.com/content/dam/LifeTech/Documents/PDFs/GeneMapper-Software-troubleshooting-client-install.pdf) for directions on how to resolve this error.

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

I tried to launch GeneMapper Software and am getting a "Cannot connect to the Database" error message. The software is installed on a stand-alone configuration, where the computer is not connected to the instrument. What should I do?

Please download this PDF (https://www.thermofisher.com/content/dam/LifeTech/Documents/PDFs/GeneMapper-Software-troubleshooting-full-install.pdf) for directions on how to resolve this error.

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

I tried to launch GeneMapper Software and am getting a "Cannot connect to the Database" error message. The software is installed on the instrument computer, where my computer is connected to the instrument (Client and Server on same computer). What should I do?

Please download this PDF (https://www.thermofisher.com/content/dam/LifeTech/Documents/PDFs/GeneMapper-Software-troubleshooting-full-install-instrument.pdf) for directions on how to resolve this error.

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

My Oracle database became corrupted and I have to reinstall the GeneMapper Software. However, when I try to uninstall using Add/Remove programs, it won't work. How do I manually uninstall GeneMapper Software?

Before uninstalling, make sure you have your GeneMapper CD/DVD and your registration code for reinstallation. Follow the uninstall instructions for your version of GeneMapper Software. Before attempting to reinstall, verify that you are logged in locally as the Administrator, that your antivirus Software is either off or that you have suspended activity during installation, and that your TCP/IP is installed.

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

When installing GeneMapper Software, the installation stalled at 99%. What do I do next?

Follow the uninstall instructions for your version of GeneMapper Software. Before attempting to reinstall, verify that you are logged in locally as the Administrator, that your antivirus software is either off or that you have suspended activity during installation, and that your TCP/IP is installed.

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

We are upgrading to the Windows 7 operating system. What version of GeneMapper Software is compatible with that?

GeneMapper Software 5 has been extensively tested on Windows 7 SP1 (32-bit version). While there are some indications that software will run normally on the 64-bit version of Windows 7 SP1, the 64-bit configuration is not officially supported. It is strongly recommended that this software be run on Windows 7 SP1 (32-bit). For a datasheet on GeneMapper Software 5, please click here (https://www.thermofisher.com/content/dam/LifeTech/Documents/PDFs/GeneMapper-Software-5-datasheet.pdf).

If installing on the instrument computer, the update will require a new computer and upgrading of the Data Collection Software as well.

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

We just installed GeneMapper Software v4.1, and I'm wondering if my old data files will work on it.

GeneMapper Software v4.1 is compatible with the following data files:

310 PC, Data Collection Software v.3.0, 3.1
3100 series, Data Collection Software v.1.0, 1.1, 2.0
3130 series, Data Collection Software v.3.0, 3.1, 4
3730 series, Data Collection Software v.3.0, 3.1, 4
3500 series, Data Collection Software v.1.0, 1.1, 2
Please note, upgrading the Data Collection Software on the 3130 and 3730 series instruments to v.3.1 for co-installation is required. For more information, please click here (https://www.thermofisher.com/content/dam/LifeTech/Documents/PDFs/GeneMapper-Software-v.4-1-datasheet.pdf) for the GeneMapper Software v.4.1 datasheet.

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

I have a copy of GeneMapper Software v.4.1. What are the computer requirements?

Please see the computer requirements below:

-Minimum: 2.2 GHz CPU or faster
-1 GB RAM
-160 GB hard disk space*

Recommended CPU: Core 2 Duo E8400/3.0 GHz
-4 GB RAM
-320 GB hard disk space

*Hard drive requirements will vary depending on how much space is allocated to the Oracle Database. Having a large hard drive will allow for database expansion should the database fill up.

For the operating system, GeneMapper Software v.4.1 requires Windows XP Professional, service pack 2 or 3, or Windows Vista (32-bit Business Edition), service pack 1. For more information, please click here (https://www.thermofisher.com/content/dam/LifeTech/Documents/PDFs/GeneMapper-Software-v.4-1-datasheet.pdf) for the GeneMapper Software v.4.1 datasheet.

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.