How do I activate or renew my software license for the ViiA 7 Real-Time PCR System?
In the ViiA 7 Real-Time PCR System, please follow the instructions found in the Software Licensing Quick Reference Guide at https://fnoclient.gss.tf/quick-start-guide to activate or renew a license. If you have a license key associated with a computer that is no longer in use, please follow the instructions to "Transfer a license to a different user or computer" in the above guide.
Find additional tips, troubleshooting help, and resources within our Real-Time PCR and Digital PCR Instruments Support Center.
What can I do when I get the error - "Array index out of range: 1" in the ViiA 7 Real-Time PCR System?
This error can occur when the run was started from a corrupt template file or if the file name is very long or has illegal characters. Delete any templates that were created in v1.1 or earlier. Upgrade your software to the most current version. Recreate your templates in v1.2 or later. Only use templates created in v1.2 or later for any future runs. If the file name is very long, try using the Save As feature to resave the file with a shorter name. If this does not fix the problem, please send your file to techsupport@thermofisher.com for further assistance.
Find additional tips, troubleshooting help, and resources within our Real-Time PCR and Digital PCR Instruments Support Center.
Why am I not able to see/export Quantity or Ct values in the ViiA 7 Real-Time PCR System?
After exporting data into .xls format, the Quantity or Ct values may not be present. From your file, Select Export and click on Load Export Set' and then OK' and OK'. Then click on Start Export'. The Quantity or Ct values should now be present in the exported file.
Find additional tips, troubleshooting help, and resources within our Real-Time PCR and Digital PCR Instruments Support Center.
What does the error "Data collection incomplete and cannot be handled by analysis…" mean?
This error is caused by a corrupt template or when the Open Run Method' button was selected to start the run. To avoid this, do not use corrupt templates or run files from previous software versions. If you have v.1.1 or earlier, please upgrade to the most current version. If you are using templates created from v.1.1 or earlier, please delete and recreate them in v1.2 or above. New run files created from v1.2 can use the Open Run Method' button.
If you have a file that gives you this error, please send your data file (*.eds) to techsupport@thermofisher.com for assistance.
Find additional tips, troubleshooting help, and resources within our Real-Time PCR and Digital PCR Instruments Support Center.
On the ViiA 7 instrument, what does the error “Calibration file already exists” mean?
The calibration files are stored on the ViiA 7 instrument itself; therefore, when you need to perform a new calibration, you will have to delete the old calibration files. From the instrument console, go to the ViiA 7 instrument touchscreen and select Collect Results'. You should then see a list of files stored on the instrument. Manually select a calibration file such as Fast-96-cal, and press the Delete' button to remove the old calibration file. Occasionally, users cannot delete the file off the instrument and may encounter this error: Some experiments did not collect results therefore cannot be deleted.. In these situations, launch the software, go to maintenance', manage files, and download the calibration file. The status of the experiment should be displayed as complete'. Next, delete the old calibration file and rerun the calibration.
Find additional tips, troubleshooting help, and resources within our Real-Time PCR and Digital PCR Instruments Support Center.