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View additional product information for Ion OneTouch™ DL Upgrade Kit - FAQs (4474523)
9 product FAQs found
The "time remaining" is not entirely accurate. The centrifuge may keep rotating for about 15 minutes after the time has become 0:00. If it rotates for more than 15 minutes, please contact Technical Support.
Find additional tips, troubleshooting help, and resources within our Next-Generation Sequencing Support Center.
The Ion OneTouch DL cannot be repaired. However, you may order an Ion OneTouch DL Upgrade Kit and exchange some parts which may fix the problem.
Find additional tips, troubleshooting help, and resources within our Next-Generation Sequencing Support Center.
Please check the following:
1) That the connection tube between Ion OneTouch DL is not loose
2) That the outlet of the gas tank regulator is at 30 psi
If the tube is not loose and the regulator value is correct, please pull the valve (the gold ring) behind the Ion OneTouch DL straight down a couple of times.
If the pressure is too high, you will need to make adjustments. For details, please contact Technical Support.
Find additional tips, troubleshooting help, and resources within our Next-Generation Sequencing Support Center.
The pressure inside the instrument may be above normal. If the Ion OneTouch 2 firmware is older than v540, please update it to the latest version.
Find additional tips, troubleshooting help, and resources within our Next-Generation Sequencing Support Center.
It may be rubber from the packing. The amount varies among instruments and it is not anything to be concerned about, as it will be removed by the Ion OneTouch ES.
Find additional tips, troubleshooting help, and resources within our Next-Generation Sequencing Support Center.
Firmware updates to the software controlling the Ion OneTouch 2 Instrument are periodically released. To update the firmware to the appropriate version, use either a USB flash drive or an ethernet connection, as described on page 11 of the Ion OneTouch 2 System - Installation, Setup, and Maintenance User Guide (http://tools.thermofisher.com/content/sfs/manuals/MAN0014388_IonOneTouch2Sys_UG.pdf ).
Find additional tips, troubleshooting help, and resources within our Next-Generation Sequencing Support Center.
For the Ion PGM System, we offer:
- Ion PGM Hi-Q View OT2 Kit (Cat. No. A29900) for template preparation of libraries up to 400 bp in length.
For the Ion Proton System, we offer:
- Ion PI Hi-Q OT2 200 Kit (Cat. No. A26434) for template preparation of libraries up to 200 bp in length.
For the Ion S5 System and Ion S5 XL System, we offer two kits:
- Ion 520/530 Kit-OT2 (Cat. No. A27751) for template preparation of libraries up to 400 bp in length.
- Ion 540 Kit- OT2 (Cat. No. A27753) for template preparation of libraries up to 200 bp in length.
Find additional tips, troubleshooting help, and resources within our Next-Generation Sequencing Support Center.
In a typical Ion OneTouch 2 run, you should expect ~18 mm drop in the level of oil in the tube (~22 mL consumed), and ~13 mm drop in the recovery solution (~15 mL consumed). During cleaning, you should expect to collect ~10 mL of oil in the 50 mL conical waste collection tube.
Find additional tips, troubleshooting help, and resources within our Next-Generation Sequencing Support Center.
Ion Torrent OneTouch2 protocols can be found at our NGS Support Center (thermofisher.com/ngssupport), in the NGS Template Preparation Support Center section. For all other protocols, please go here (http://www.thermofisher.com/manuals-protocols-search.html).
Find additional tips, troubleshooting help, and resources within our Next-Generation Sequencing Support Center.