How can I import Project Information into GeneMapper Manager?
Go to the Tools menu and select GeneMapper Manager.
Click on the tab for the file(s) you want to import.
Click on Import at the bottom of the window and select the files to be imported. Note: Multiple projects can be selected for importing at one time, but all other tabs are one at a time.
Once imported, the new files will appear in the list. When finished, click Done in the lower right corner.
Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.
How can I back up my data files for DNA sequencing and fragment analysis applications, with the following extension, .ab1 or .fsa, on the capillary electrophoresis instruments?
The location of the sample files, .ab1 or .fsa, will either be in the Runs folder (D:/AppliedBio/310/Runs) on the ABI PRISM 310 Genetic Analyzer system or it will be determined by the Results Group in the Data Collection Software on the multi-capillary platforms. If you do not know where that location is, you can go to the Data Collection Software for your instrument and go to the Results Group section (top left corner in Unified Data Collection; for 3500 Data Collection, go to Library and in the Manage section, select Results Group), open the Results Group, and check the Sample File Folder location.
Save the files to the storage media of your choice (CD, DVD, network drive, flash drive).
Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.
Do you have a manual uninstall procedure for Full Install configurations on a stand-alone computer for GeneMapper Software 5?
Please download this PDF (http://www.thermofisher.com/content/dam/LifeTech/Documents/PDFs/GeneMapper-software-5-uninstall%20-%20full-install.pdf) and follow the directions to uninstall GeneMapper Software 5.
Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.
I need to uninstall GeneMapper Software 5 Client because of failed installation. How can I do this for Client Install configurations on a stand-alone computer?
Please download this PDF (http://www.thermofisher.com/content/dam/LifeTech/Documents/PDFs/GeneMapper-Software-5-uninstall-client-install.pdf) and follow the directions to uninstall GeneMapper Software 5.
Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.
When installing the GeneMapper Software 5 Demo, I'm getting the message "Software requires tPKD Driver". What should I do?
Right-click on Computer and select Properties. In the System section, look at the System Type and see if you have Windows 7 Professional, 32-bit or 64-bit edition. Write this down, as you will need this information during the install process.
To install the necessary driver:
1. Open a browser and go to https://www.ilok.com/#!home.
2. On the right-hand side of the page, you should see the “Free Download License Support” links. If your computer has Windows 7 Professional, 32-bit edition, select the middle option (“Windows 32-bit XP, Vista, 7, 8”). If your computer has Windows 7 Professional, 64-bit edition, choose the third option (“Windows 64-bit XP, Vista, 7, 8”).
Note: If your browser gives you the choice to Run or Save, save the file. For the Internet Explorer browser, you can choose the location to save the file. For Mozilla Firefox and Google Chrome browsers, the default location to save the file is the Downloads folder.
3. Open the LicenseSupportInstallerWin zip file and go to the Old Installers Folder.
4. Run the InterLok Driver Setup Win (64 or 32).exe file.
You should now be able to install the GeneMapper Software 5 Demo.
If the problem persists, please contact Technical Support by sending an email to techsupport@thermofisher.com for further assistance.
Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.
