SeqStudio™ Genetic Analyzer System with SmartStart, System + SmartStart + 1 yr ext warranty - FAQs

View additional product information for SeqStudio™ Genetic Analyzer System with SmartStart - FAQs (A35644, A35645, A35646)

15 product FAQs found

Have you tested the SeqStudio Genetic Analyzer (Cat. No. A35644, A35645) in low humidity conditions (below 20%)?

SeqStudio Genetic Analyzer has not been tested for operation in low humidity conditions and is validated for environments with 20-80% humidity. Therefore, we do not recommend using SeqStudio Genetic Analyzer in below 20% humidity.

Find additional tips, troubleshooting help, and resources within our Next-Generation Sequencing Support Center.

If the computer attached to the SeqStudio Genetic Analyzer System with SmartStart is upgraded to Win 10, does the data collection software need to be upgraded as well?

No, since the SeqStudio instrument's data collection software is on the instrument itself, it is not necessary that you upgrade it.

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

Can I run SNaPshot applications, between 35 and 120 bp, on the SeqStudio Genetic Analyzer and the Applied Biosystems 3500 Genetic Analyzer with a 50 cm capillary array?

Both the SeqStudio Genetic Analyzer and the Applied Biosystems 3500 Genetic Analyzer have run modules specific for the SNaPshot application.

- For the 3500 Genetic Analyzer, the run module is "SNaPshot50_POP7" and it has a ~30 minute run time.
- For the SeqStudio Genetic Analyzer, the run module is "SNaPshot", the optimal size range is 40-120 bp, and it runs for ~25 minutes but the 35 bp fragment will be collected.

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

How do I set up the same user, system security, audit, and e-signature settings on multiple instances of the SAE Administrator Console v2.0?

You may use the export and import functions to transfer settings from one installation of the SAE Administrator Console to another.

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

What does archiving audit records in the SAE Administrator Console do?

Archiving audit records removes the records from the SAE Administrator Console and saves them in an internally specified location on the same computer on which the SAE Administrator Console is installed. Note: Archived audit records are accessible for viewing in the SAE Administrator Console.

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

What actions are auditable in the SAE Administrator Console v2.0?

Auditable actions in the SAE Administrator Console are:
- Enable or disable security, audit, or e-signature
- Sign in to or out of the SAE Administrator Console
- Import or export an SAE configuration
- Install an application profile
- Archive, purge, or restore audit records
- Manual sync with LDAP (Lightweight Directory Access Protocol) Directory

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

Can I enable or disable the system security function when using the SAE Administrator Console v2.0?

The system security function cannot be disabled in the SAE Administrator Console. To disable user sign in to an application, you must disable SAE in the application.

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

What happens if I forget my password when using the SAE Administrator Console v2.0?

There is no way to recover a forgotten password. If the SAE administrator forgets their password, the software must be reinstalled. Export all data before reinstalling the software.

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

What actions are audited silently on the SeqStudio instrument when using the SAE Administrator Console v2.0?

The following user actions are audited silently (no audit reason dialog box is displayed), and you cannot change the Audit mode:
- Enable or disable SAE functions in the SeqStudio Data Collection Software
- Sign in to or sign out of the SeqStudio Data Collection Software
- Start, pause, resume, or cancel an instrument injection or plate run
- Perform a dye calibration or an install run
- Perform cartridge maintenance: Refresh PDS or Fill Array

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

What are the default audit and e-signature settings when SAE is enabled in the SeqStudio Data Collection Software?

When SAE is enabled in the SeqStudio Data Collection Software, the SAE functions are set to the following:
- Audit: Enabled by default, but can be disabled
- E‑signature: Enabled by default, but can be disabled. By default, no actions are set to require e‑signature.

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

How does the SAE Administrator Console v2.0 affect the way I use the SeqStudio instrument?

When the SAE module is enabled:
- The SAE module controls the access to and the available functions for the SeqStudio Data Collection Software.
- The SAE module does not affect SeqStudio Plate Manager desktop or cloud.
- The Connect cloud-based platform and remote monitoring functions are disabled in the SeqStudio Data Collection Software.

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

On what operating system can I install the SAE Administrator Console v2.0?

The SAE Administrator Console can be installed on a Windows 7 or Windows 10 operating system.

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

What are the components of the SAE module?

The SAE module is a client-server software configuration that includes three components:
- SAE Administrator Console: Tool that is used by an SAE administrator to configure the SAE module.
- SAE server (server): Service that runs in the background and stores SAE settings, user accounts, audit records, and e-signature records. By default, the SAE server is installed on the same computer as the SAE Administrator Console.
- SAE screens (client): Screens that are displayed in an application (sign in, audit, and e-signature) and that require user input. The SeqStudio Data Collection Software runs on the client.

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

What is the SAE Administrator Console v2.0?

The SAE Administrator Console is the tool that is used to configure the Security, Audit, and Electronic Signature (SAE) module. The SAE module can be configured to meet specific requirements for security, audit, and e-signature. In the SAE Administrator Console, a software or instrument that is configured for the SAE module is called an "application". Example applications include the SeqStudio Data Collection Software or the QuantStudio Design and Analysis Software v2.

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

Where can I find the SAE Administrator Console v2.0 User Guide?

The SAE Administrator Console v2.0 User Guide may be found here: https://assets.thermofisher.com/TFS-Assets/LSG/manuals/MAN0017468_SeqStudioSAE_UG.pdf

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.