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Ion 510™ & Ion 520™ & Ion 530™ Kit for Agrigenomics – Chef (1 sequencing run per initialization) - FAQs

查看更多产品信息 Ion 510™ & Ion 520™ & Ion 530™ Kit for Agrigenomics – Chef (1 sequencing run per initialization) - FAQs (A45849)

4 个常见问题解答

Why did my Ion Chef Instrument stop during a run?

- The instrument may have encountered an error. We recommend recording the error shown on the instrument display, then tapping OK. For further assistance, contact Technical Support at techsupport@thermofisher.com.
- A consumable may have been improperly loaded. We recommend ensuring that all consumables are correctly loaded. For instructions, see the user guide for your templating kit. For further assistance, contact Technical Support at techsupport@thermofisher.com.

Find additional tips, troubleshooting help, and resources within our Next-Generation Sequencing Support Center.

Why is the door of the Ion Chef Instrument not opening?

- An obstruction may be present on or around the door mechanism. We recommend removing the obstruction blocking the door, then resuming normal instrument operation.
- The instument may be experiencing a hardware or software error. We recommend contacting Technical Support at techsupport@thermofisher.com.C8

Find additional tips, troubleshooting help, and resources within our Next-Generation Sequencing Support Center.

Why does the Ion Chef Instrument not display the home screen when powered on?

Multiple causes are possible. We recommend powering off the instrument, waiting for 30 secs and then powering on the instrument. If you continue to experience the issue, contact Technical Support at techsupport@thermofisher.com.

Find additional tips, troubleshooting help, and resources within our Next-Generation Sequencing Support Center.

How many runs per initialization can I perform on the Ion S5 and Ion S5 XL Systems, when using in conjunction with the Ion Chef?

You can perform one or two runs per initialization depending on the kit you have:

- Ion 510 & Ion 520 & Ion 530 Kit - Chef (1 sequencing run per initialization), Cat. No. A34019)

- Ion 510 & Ion 520 & Ion 530 Kit - Chef (2 sequencing runs per initialization), Cat. No. A34461)

- Ion 540 Kit - Chef (1 sequencing run per initialization), Cat. No. A27759

- Ion 540 Kit - Chef (2 sequencing runs per initialization), Cat. No. A30011

Find additional tips, troubleshooting help, and resources within our Next-Generation Sequencing Support Center.