E-Gel™ Power Snap Electrophoresis System Starter Package, 96-well, 1%, 1-year warranty, 1 kit - FAQs

查看更多产品信息 E-Gel™ Power Snap Plus Electrophoresis Systems with 1-year Standard Warranty - FAQs (G9311, G9200, G9332, G9382, G9381, G9331, G9110)

19 个常见问题解答

In the E-Gel Power Snap Plus Electrophoresis System, the matt surface of the transilluminator does not look even. Is this a defect?

No, this is expected from the special treatment of the glass. It will have no effect on the final image.

Is the E-Gel Power Snap Plus Electrophoresis System compatible with E-Gel Go! gels?

The E-Gel Power Snap Plus Electrophoresis System is not compatible with E-Gel Go! Gels.

With the E-Gel Power Snap Plus Electrophoresis System, can the E-gel well adapter be easily taken out and put back in?

Yes. There is plenty of space for fingers to grasp the E-gel well adapter in the instrument for best operation.

Do you sell the WiFi dongle for the E-Gel Power Snap Plus Electrophoresis System as a stand-alone item?

Yes, the WiFi dongle for the E-Gel Power Snap Plus Electrophoresis System is offered separately as Cat. No. A26774.

I'm using the E-Gel Power Snap Plus Electrophoresis System and seem to have forgotten my password? What do I do?

A person holding the admin account on the device can help reset the password. If the admin account is affected and is not linked to the Thermo Connect Platform, this account is lost.

Do I have to create a user profile when initially using the E-Gel Power Snap Plus Electrophoresis Device?

No, you have to create a user profile only if you wish to have a separate profile on the device or link it with the Thermo Fisher Connect platform.

Do you provide the adapter for 11-22 well E-Gels with the E-Gel Power Snap Plus Electrophoresis System?

Yes, the adapter is in a drawer in the electrophoresis device. It extends the compatibility to 11-22-well E-Gel gels as well as CloneWell II, SizeSelect II and E-Gel NGS gels.

How many images can I store on the E-Gel Power Snap Plus Electrophoresis System?

This would depend on the selected image quality but we expect that the E-Gel Power Snap Plus Electrophoresis System will store ~2 months of image data in the internal 64 GB memory.

Do you offer IQ/OQ/PQ service for the E-Gel Power Snap Plus Electrophoresis System?

No. The device runs internal diagnostics protocols every time it is turned on. These can also be initiated by the user.

Can I connect the E-Gel Power Snap Plus Electrophoresis Device to WiFi without the dongle?

No. The WiFi dongle is needed for connection of the E-Gel Power Snap Plus Device to the internet. The dongle is included with the E-Gel Power Snap Plus Electrophoresis System and with all E-Gel Power Snap Plus Electrophoresis starter kits.

Can I connect the E-Gel Power Snap Plus Camera directly to a computer?

No. The E-Gel Power Snap Plus Camera contains everything it needs for independent operation: a large 8'' screen with touch input and an intuitive user interface.

Can the E-Gel Power Snap Plus Camera be directly powered using the power cord that is included in the E-Gel Power Snap Plus Electrophoresis System?

No, the E-Gel Power Snap Plus Camera is powered by the base module and has to be connected to the base module to function. It cannot be connected directly to the power cord.

Can I use the same E-Gel Power Snap Plus Camera with other E-Gel Power Snap Plus Electrophoresis Device base modules?

Yes, the E-Gel Power Snap Plus Camera is powered by the E-Gel Power Snap Plus Electrophoresis Device base module and can be used on any E-Gel Power Snap Plus Electrophoresis Device base module.

Can I use the power cord provided with the E-Gel Power Snap Plus Electrophoresis System with the E-Gel Power Snap Electrophoresis System?

Yes, both the E-Gel Power Snap Plus Electrophoresis System and the E-Gel Power Snap Electrophoresis System use identical power cords.

Can I use ethidium bromide E-Gels with the E-Gel Power Snap Plus Electrophoresis System?

Yes. The E-Gel Power Snap Plus Electrophoresis System is compatible with E-Gels containing ethidium bromide. However, as the ethidium bromide dye is not compatible with the included blue light transilluminator, the experience will not be optimal.

Can I image my E-PAGE gels using the E-Gel Power Snap Plus Camera?

No. The E-Gel Power Snap Plus instrument does not have the required illumination type for E-PAGE gel documentation.

Is the E-Gel Power Snap Plus Electrophoresis System compatible with E-PAGE gels?

Yes, the E-Gel Power Snap Plus Electrophoresis System is compatible with E-PAGE gel protocols. The instrument has them located under the gel type 48/96.

I'm using the E-Gel Power Snap Plus Electrophoresis System, and the USB drive is not connecting to the instrument. What should I do?

Make sure that the USB drive you are using is formatted correctly. The instrument recognizes the FAT32 format file system.

With the E-Gel Power Snap Plus Electrophoresis System, the camera failed to startup on the first time of use. What should I do?

Try to re-dock the instrument one more time. This should fix the initial error.