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To protect your Ion Torrent next-generation sequencing (NGS) system, the best time to plan for service is at the time of instrument purchase. A proactive, upfront service plan provides:
• Greater discounts for bundling your instrument and service together
• Multi-year plans that provide immunity to annual price increases
• Service that is easier to budget for than “breakdown” service repairs
For the level of support that best meets your laboratory’s needs and budget, choose from flexible service plans and a variety of value-added services for your instrument.
AB Complete Service Plan
The AB Complete Service Plan is ideal for laboratories that need the highest level of service and it is recommended for lab environments that need to adhere to stringent guidelines since the AB Complete Service Plan provides you with a 24-hour* response time and comes with:
• Scheduled on-site planned maintenance (PM)
• Remote diagnostics
• Computer repair and replacement
• Priority access to Remote Service Engineer
What sets the AB Complete Service Plan apart from our other service plans is that it also includes:
• Operational qualification (OQ) and instrument performance verification (IPV) after critical repair and post planned maintenance (PM)
• 1-2 days of onsite research application consulting
Certain exclusions apply. Contact your Services and Support Representative for details at service.sales@thermofisher.com.
* Availability limited in some geographic areas
For Research Use Only. Not for use in diagnostic procedures.
规格
Plan Duration
1 Year
Product Line
Ion Chef™
Product Size
AB Complete Service Plan, Ion Chef
Service Plan Response Time
24 hours (availability limited in some geographic areas)
Services Included
Engineer travel and labor,Highest priority access to applications and instrument technical support teams,Highest priority access to off-site remote service engineer,OQ/IPV included following critical repairs and planned maintenance visit,Onsite application consulting,Planned maintenance visit,Replacement service spare parts
Services Not Included
Consumables,Instrument accessories,Instrument and software upgrades,Reagents
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