When installing the GeneMapper Software 5 Demo, I'm getting the message "Software requires tPKD Driver". What should I do?
Right-click on Computer and select Properties. In the System section, look at the System Type and see if you have Windows 7 Professional, 32-bit or 64-bit edition. Write this down, as you will need this information during the install process.
To install the necessary driver:
1. Open a browser and go to https://www.ilok.com/#!home.
2. On the right-hand side of the page, you should see the “Free Download License Support” links. If your computer has Windows 7 Professional, 32-bit edition, select the middle option (“Windows 32-bit XP, Vista, 7, 8”). If your computer has Windows 7 Professional, 64-bit edition, choose the third option (“Windows 64-bit XP, Vista, 7, 8”).
Note: If your browser gives you the choice to Run or Save, save the file. For the Internet Explorer browser, you can choose the location to save the file. For Mozilla Firefox and Google Chrome browsers, the default location to save the file is the Downloads folder.
3. Open the LicenseSupportInstallerWin zip file and go to the Old Installers Folder.
4. Run the InterLok Driver Setup Win (64 or 32).exe file.
You should now be able to install the GeneMapper Software 5 Demo.
If the problem persists, please contact Technical Support by sending an email to techsupport@thermofisher.com for further assistance.
Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.
When installing the GeneMapper Software 5 Demo, I'm getting the message "User Privileges insufficient to start low level driver". What does this error mean?
If you received the error message about insufficient user privileges to start low level driver, you are most likely not logged in locally as the Administrator. Reboot the computer, change the domain to the local computer, and log in as the Administrator.
Right-click on Computer and select Properties. In the System section, look at the System Type and see if you have Windows 7 Professional, 32-bit or 64-bit edition. Write this down, as you will need this information during the install process.
To install the necessary driver:
1. Open a browser and go to https://www.ilok.com/#!home.
2. On the right-hand side of the page, you should see the “Free Download License Support” links. If your computer has Windows 7 Professional, 32-bit edition, select the middle option (“Windows 32-bit XP, Vista, 7, 8”). If your computer has Windows 7 Professional, 64-bit edition, choose the third option (“Windows 64-bit XP, Vista, 7, 8”).
Note: If your browser gives you the choice to Run or Save, save the file. For the Internet Explorer browser, you can choose the location to save the file. For Mozilla Firefox and Google Chrome browsers, the default location to save the file is the Downloads folder.
3. Open the LicenseSupportInstallerWin zip file and go to the Old Installers Folder.
4. Run the InterLok Driver Setup Win (64 or 32).exe file.
You should now be able to install the GeneMapper Software 5 Demo.
Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.
We are upgrading to the Windows 10 operating system. What are the compatible capillary electrophoresis secondary analysis software with Windows 10?
The following capillary electrophoresis secondary analysis software are compatible with Windows 10 (and also Windows 7):
-Sequencing Analysis Software v7
-SeqScape Software v4
-Variant Reporter Software v3
-GeneMapper Software v6
-Minor Variant Finder v1.2
-MicrobeBridge v1.1
Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.
We just upgraded to GeneMapper Software v6, and I'm wondering if my old data files will work on it.
GeneMapper Software v6 is compatible with the following files:
-3130 series, Data Collection Software v3.0, 3.1, 4
-3730 series, Data Collection Software v3.x, 4.x
-3500 series, Data Collection Software v1.x, 2, 3.x
-SeqStudio Data Collection Software v1.x
Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.
We are upgrading to the Windows 10 operating system. What version of GeneMapper Software is compatible with that?
GeneMapper Software v6 has been extensively tested on Windows 10 Pro and IoT 64-bit version and also Windows 7 SP1 (64-bit and 32-bit version).
If installing on the instrument computer, the update will require a new computer and upgrading of the Data Collection Software as well.
Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.
