I need to uninstall GeneMapper Software 5 Client because of failed installation. How can I do this for Client Install configurations on a stand-alone computer?
Please download this PDF (http://www.thermofisher.com/content/dam/LifeTech/Documents/PDFs/GeneMapper-Software-5-uninstall-client-install.pdf) and follow the directions to uninstall GeneMapper Software 5.
Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.
When installing the GeneMapper Software 5 Demo, I'm getting the message "Software requires tPKD Driver". What should I do?
Right-click on Computer and select Properties. In the System section, look at the System Type and see if you have Windows 7 Professional, 32-bit or 64-bit edition. Write this down, as you will need this information during the install process.
To install the necessary driver:
1. Open a browser and go to https://www.ilok.com/#!home.
2. On the right-hand side of the page, you should see the Free Download License Support links. If your computer has Windows 7 Professional, 32-bit edition, select the middle option (Windows 32-bit XP, Vista, 7, 8). If your computer has Windows 7 Professional, 64-bit edition, choose the third option (Windows 64-bit XP, Vista, 7, 8).
Note: If your browser gives you the choice to Run or Save, save the file. For the Internet Explorer browser, you can choose the location to save the file. For Mozilla Firefox and Google Chrome browsers, the default location to save the file is the Downloads folder.
3. Open the LicenseSupportInstallerWin zip file and go to the Old Installers Folder.
4. Run the InterLok Driver Setup Win (64 or 32).exe file.
You should now be able to install the GeneMapper Software 5 Demo.
If the problem persists, please contact Technical Support by sending an email to techsupport@thermofisher.com for further assistance.
Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.
When installing the GeneMapper Software 5 Demo, I'm getting the message "User Privileges insufficient to start low level driver". What does this error mean?
If you received the error message about insufficient user privileges to start low level driver, you are most likely not logged in locally as the Administrator. Reboot the computer, change the domain to the local computer, and log in as the Administrator.
Right-click on Computer and select Properties. In the System section, look at the System Type and see if you have Windows 7 Professional, 32-bit or 64-bit edition. Write this down, as you will need this information during the install process.
To install the necessary driver:
1. Open a browser and go to https://www.ilok.com/#!home.
2. On the right-hand side of the page, you should see the Free Download License Support links. If your computer has Windows 7 Professional, 32-bit edition, select the middle option (Windows 32-bit XP, Vista, 7, 8). If your computer has Windows 7 Professional, 64-bit edition, choose the third option (Windows 64-bit XP, Vista, 7, 8).
Note: If your browser gives you the choice to Run or Save, save the file. For the Internet Explorer browser, you can choose the location to save the file. For Mozilla Firefox and Google Chrome browsers, the default location to save the file is the Downloads folder.
3. Open the LicenseSupportInstallerWin zip file and go to the Old Installers Folder.
4. Run the InterLok Driver Setup Win (64 or 32).exe file.
You should now be able to install the GeneMapper Software 5 Demo.
Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.
How can I set up auto-analysis for data in GeneMapper with the 3500 Data Collection Software version 3.x?
Beginning with 3500 Data Collection Software version 3, the 3500 Data Collection Software does not support automatic secondary analysis. This is also indicated in the software release notes. To perform secondary data analysis, you will need to manually import the .fsa file into the GeneMapper software. For optimal performance, we recommend that you install the GeneMapper Software on a stand-alone computer that is not part of the 3500 Genetic Analyzer system.
Find additional tips, troubleshooting help, and resources within our Fragment Analysis Software Support Center.
We are upgrading to the Windows 10 operating system. What are the compatible capillary electrophoresis secondary analysis software with Windows 10?
The following capillary electrophoresis secondary analysis software are compatible with Windows 10 (and also Windows 7):
-Sequencing Analysis Software v7
-SeqScape Software v4
-Variant Reporter Software v3
-GeneMapper Software v6
-Minor Variant Finder v1.2
-MicrobeBridge v1.1
Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.