Sandra has been working for Thermo Fisher Scientific since 2007 and brings her expertise in electronics, production and testing towards quick and comprehensive solutions for our customers.
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A. We have created a basic troubleshooting guide for this type of failure that can help the technician identify and resolve the problem quickly. Please use the guide for any type of filter change failure or Shuttle (X) status code.
You can find the new Troubleshooting guide at the link below:
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If you are experiencing any abnormalities with your 2025i or 2025iD, contact Technical Support at:
International Telephone: 508-520-0430
Select menu option 2 for Technical Support
To order spare parts, call (866) 282-0430, option 1 or fill out the part request form for a quote.