Chemometrics and consulting

When you need assistance designing best practices for data collection and building models, our dedicated chemometrician will consult with you to understand your specific needs. We are available to assist and guide you in developing tailored, powerful chemometric models and provide model reports to ensure your success with the Thermo Scientific MarqMetrix All-In-One Process Raman Analyzer.

Service Plans

We are here to continue to support you after your initial product purchase. Our service plans are designed with the valuable services important to you: technical support, software updates, training, and coverage of labor and parts for depot repair.

  • The Premium service plan offers exclusive support advantages and includes on-site qualification services and training. With the Premium plan, you will be confident your system is running at peak performance.
  • The Essential service plan offers a unique hardware/software support blend to maintain the efficiency and productivity of your system.

System compliance service plans

Our system qualification services let you be confident that your system is installed, operating, and performing according to the manufacturer’s specifications. A team of certified service engineers will conduct comprehensive tests to verify performance and provide reliable, system documentation to support regulatory requirements.

Depot repair services

Equipment uptime is critical to your productivity. With our depot repair services, you can trust your system is cared for by a qualified service team who shares your goal of minimizing downtime. All parts are manufacturer-approved parts guaranteed to perform to design specifications.

Customer and technical support Need help? We're here for you.

Domestic customer service center:

800-875-1578 or 978-670-7460



International customer service center:

+1-49-9131-998-429 or +49-89-3681-38



Access our technical support specialists:

Domestic: 800-374-1992 (option 2)

International: +1 978-642-1100 (Option 2)

Group email: