When you need assistance designing best practices for data collection and building models, our dedicated chemometrician will consult with you to understand your specific needs. We are available to assist and guide you in developing tailored, powerful chemometric models and provide model reports to ensure your success with the Thermo Scientific MarqMetrix All-In-One Process Raman Analyzer.
We are here to continue to support you after your initial product purchase. Our service plans are designed with the valuable services important to you: technical support, software updates, training, and coverage of labor and parts for depot repair.
Our system qualification services let you be confident that your system is installed, operating, and performing according to the manufacturer’s specifications. A team of certified service engineers will conduct comprehensive tests to verify performance and provide reliable, system documentation to support regulatory requirements.
Equipment uptime is critical to your productivity. With our depot repair services, you can trust your system is cared for by a qualified service team who shares your goal of minimizing downtime. All parts are manufacturer-approved parts guaranteed to perform to design specifications.
Domestic customer service center:
800-875-1578 or 978-670-7460
International customer service center:
+1-49-9131-998-429 or +49-89-3681-38
Access our technical support specialists:
Domestic: 800-374-1992 (option 2)
International: +1 978-642-1100 (Option 2)
Group email: FSI-Product.Support@thermofisher.com
For Research Use Only. Not for use in diagnostic procedures.