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Support that helps keep your operation moving
In scrap metal recycling, fast and reliable material identification helps support productivity, sorting accuracy and day-to-day decision-making. Thermo Fisher Scientific offers service capabilities designed to help customers maintain instrument performance, support uptime and keep teams ready to work with confidence. From service plans and high-quality spare parts to maintenance, repair, training and technical support, we help customers get long-term value from their equipment across the lifecycle of ownership.
At a glance
Our service capabilities for scrap metal recycling operations may include:
- service plans for ongoing support across much of our portfolio
- high-quality spare parts for supported systems
- preventive and corrective maintenance services
- depot repair for selected products
- training for operators and teams
- technical support for troubleshooting and next steps
Service plans designed to support uptime and long-term value
Our service plans are designed to help customers maintain performance, improve uptime and simplify service planning across much of our instrument portfolio. Available options may vary by product and region, but many plans include coverage intended to help support preventive maintenance, repair needs, parts replacement and access to technical resources.
Service plans can help customers:
- support instrument uptime
- improve visibility into service-related costs
- simplify service planning
- maintain performance over time
- access support resources more efficiently
High-quality replacement parts for supported systems
Using the right replacement parts is an important part of maintaining instrument performance and reliability. Thermo Fisher offers high-quality spare parts for many supported systems to help customers maintain fit, function and long-term operation.
Our spare parts capabilities may include:
- replacement parts for a wide range of supported instruments
- parts designed to align with instrument specifications
- dependable sourcing through Thermo Fisher service channels
- support in identifying the correct part for your system
Maintenance and repair services when support is needed
When service needs arise, Thermo Fisher offers on-demand service options for many products. These services are designed to help customers address performance issues, restore operation and plan maintenance activities based on their operational requirements.
Available on-demand services may include:
- preventive maintenance
- corrective maintenance
- repair services
- troubleshooting and diagnostic support
- service recommendations based on instrument condition
Depot repair for selected products
For some products, depot repair services are available as part of our broader service capabilities. These repair options are designed to help customers restore instrument operation through qualified evaluation and repair processes.
Training that helps teams work with confidence
Effective training can help users operate instruments more consistently, support routine care and gain more value from available capabilities. Thermo Fisher offers training options for many products and applications to help customers build practical knowledge and strengthen day-to-day use.
Training support may include:
- instrument operation training
- onboarding for new users
- refresher training for existing teams
- application-focused instruction
- guidance on routine care and good operating practices
Technical support for questions, troubleshooting and next steps
When questions come up, our technical support teams are available to help customers address operational issues, troubleshoot concerns and connect to the right service resources. Whether support is needed for instrument operation, service planning or follow-up actions, we help guide customers to the next step.
Technical support may include help with:
- product and operation questions
- troubleshooting assistance
- service request guidance
- parts and repair direction
- recommendations for additional support
Frequently asked questions
Thermo Fisher Scientific offers a range of service capabilities designed to help support instrument performance and long-term value. Available options may include service plans, spare parts, preventive maintenance, corrective maintenance, depot repair for selected products, training and technical support.
Service plan availability may vary by product and region. Many Thermo Fisher instruments are supported by service plans designed to help customers simplify service planning and maintain performance over time.
Available coverage varies, but many service plans may include elements intended to help support preventive maintenance, repair needs, parts replacement and access to service resources.
Yes, high-quality replacement parts are available for many supported systems. Using parts designed for your instrument can help support proper fit, function and ongoing operation.
Yes, Thermo Fisher offers on-demand service options for many products, including preventive maintenance and corrective maintenance. These services are designed to help customers address issues, restore operation and plan maintenance activities based on their needs.
Depot repair is available for selected products. Where offered, these repair services are designed to help restore instrument operation through qualified evaluation and repair processes.
Yes, training options are available for many products and applications. Training may include instrument operation, onboarding for new users, refresher sessions, application-focused instruction and guidance on routine care.
Technical support teams can help customers address operational questions, troubleshoot issues and connect to the appropriate service resources. Support may also include guidance related to service requests, parts and next steps.
The best service option depends on the instrument, the type of support needed and your operational requirements. Customers can contact Thermo Fisher to discuss available service plans, repair options, training and support resources for their system.
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