iBright Imaging System Support

SmartStart orientation is available for every iBright imaging system to help users quickly install, configure, and begin using their instrument.

iBright FL1500 and CL1500 imaging systems: interactive, on-site training led by a professional that includes application-specific guidance, hands-on experiment preparation, instrument and software setup, and basic data analysis.*

iBright CL750 Imaging System: digital orientation that helps you quickly and efficiently install, operate, and maintain your instrument.

* Note that on-site Smart Start Orientation is not available in all regions. Please contact your local sales representative or visit Contact Us.

Qualification services help verify that iBright imaging systems are installed and operating according to manufacturer specifications. Installation qualification (IQ) and operational qualification (OQ) services are available to support laboratory quality and compliance requirements.

• IQ: provides documented evidence and verification that the instrument has been delivered and installed according to manufacturer’s specifications
• OQ: provides documented verification that the instrument subsystems are operating as designed and verifies that the functionality of an instrument meets the manufacturer’s operational specifications.

IQOQ is recommended at installation, after moving the instrument, after software or hardware upgrades, and after planned maintenance or critical repairs. Our qualification specialists will work with you to help deliver timely, cost-effective, and trusted qualification services that include reliable, audit-style documentation. 

You can add qualification services to complement your service plan.

Protect instrument performance with service plans designed to help maximize uptime through proactive maintenance and technical support.

• On-site service plans: AB Assurance is designed to help maximize your iBright CL1500 and FL1500’s performance. Added after your warranty period or as part of our extended warranty package, AB Assurance includes guaranteed response times in most regions, scheduled planned maintenance, and software updates.
• Off-site service plans: Rapid Exchange is for iBright CL750 system customers in North America for fast, easy instrument replacement. Added after your warranty period, Rapid Exchange allows us to send you a factory-certified refurbished replacement instrument of the same model within a few days from the date we determined that you need a replacement unit.

Extended warranty

Extended warranties covers an extra year beyond the standard warranty period. When you purchase your instrument, check with your sales representative to see if an extended warranty package (including both instrument and warranty extension) is available.*

*Note that extended warranty packages are not available in all regions.