How can I back up my SeqScape Software data?
Backing up data can help protect you from data loss and/or for sending data to Technical Support for troubleshooting. To export Projects, Project Templates, Reference Data Groups, Libraries, Analysis Defaults, Analysis Protocols, and Display Settings:
1. Go to the Tools menu and select SeqScape Manager.
2. Click on the tab that contains the file(s) you want to back up or export.
3. Select the file(s) that you want to export. Hold down the Shift key while selecting files to select a group of files, or the Control key to select multiple individual files. Once they are selected, click on Export at the bottom of the window.
4. Browse to the location where you want to save the files, and click Export to save them (Note: When selecting multiple files, the File name will appear as the pathway to the location where you are going to save the files.)
If you are performing a data backup, you will want to repeat steps 2-4 for each tab to make sure that all of your work is backed up. Once you have backed them up, save the files to the storage media of your choice (CD, DVD, network drive, flash drive).
Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.
When installing the SeqScape Software v.3 Demo, I'm getting a message "Software requires tPKD Driver". What should I do?
Right-click on Computer and select Properties. In the System section, look at the System Type and see if you have Windows 7 Professional, 32-bit or 64-bit edition. Write this down, as you will need this information during the install process.
To install the necessary driver:
1. Open a browser and go to https://www.ilok.com/#!home.
2. On the right-hand side of the page, you should see the “Free Download License Support” links. If your computer has Windows 7 Professional, 32-bit edition operating system, select the middle option (“Windows 32-bit XP, Vista, 7, 8”). If your computer has Windows 7 Professional, 64-bit edition operating system, choose the third option (“Windows 64-bit XP, Vista, 7, 8”).
Note: If your browser gives you the choice to Run or Save, save the file. For the Internet Explorer browser, you can choose the location to save the file. For Mozilla Firefox and Google Chrome browsers, the default location to save the file is the Downloads folder.
3. Open the LicenseSupportInstallerWin zip file and go to the Old Installers Folder.
4. Run the InterLok Driver Setup Win (64 or 32).exe file.
You should now be able to install the SeqScapeSoftware v3 Demo.
If the problem persists, please contact Technical Support by sending an email to techsupport@thermofisher.com for further assistance.
Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.
When installing the SeqScape Software v.3 Demo, I'm getting the message "User Privileges insufficient to start low level driver". What should I do?
If you received the error message about insufficient user privileges to start low level driver, you are most likely not logged in locally as the Administrator. Reboot the computer, change the domain to the local computer, and log in as the Administrator.
Right-click on Computer and select Properties. In the System section, look at the System Type and see if you have Windows 7 Professional, 32-bit or 64-bit edition. Write this down, as you will need this information during the install process.
To install the necessary driver:
1. Open a browser and go to https://www.ilok.com/#!home.
2. On the right-hand side of the page, you should see the “Free Download License Support” links. If your computer has Windows 7 Professional, 32-bit edition operating system, select the middle option (“Windows 32-bit XP, Vista, 7, 8”). If your computer has Windows 7 Professional, 64-bit edition operating system, choose the third option (“Windows 64-bit XP, Vista, 7, 8”).
Note: If your browser gives you the choice to Run or Save, save the file. For the Internet Explorer browser, you can choose the location to save the file. For Mozilla Firefox and Google Chrome browsers, the default location to save the file is the Downloads folder.
3. Open the LicenseSupportInstallerWin zip file and go to the Old Installers Folder.
4. Run the InterLok Driver Setup Win (64 or 32).exe file.
You should now be able to Install the SeqScape v3 Demo.
Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.
Can I install SeqScape Software on Citrix?
No, we do not support any of our capillary electrophoresis (CE) software products in virtual environments.
Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.
We are upgrading to the Windows 10 operating system. What are the compatible capillary electrophoresis secondary analysis software with Windows 10?
The following capillary electrophoresis secondary analysis software are compatible with Windows 10 (and also Windows 7):
-Sequencing Analysis Software v7
-SeqScape Software v4
-Variant Reporter Software v3
-GeneMapper Software v6
-Minor Variant Finder v1.2
-MicrobeBridge v1.1
Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.
