How can I set up auto-analysis for data in GeneMapper with the 3500 Data Collection Software version 3.x?
Beginning with 3500 Data Collection Software version 3, the 3500 Data Collection Software does not support automatic secondary analysis. This is also indicated in the software release notes. To perform secondary data analysis, you will need to manually import the .fsa file into the GeneMapper software. For optimal performance, we recommend that you install the GeneMapper Software on a stand-alone computer that is not part of the 3500 Genetic Analyzer system.
Find additional tips, troubleshooting help, and resources within our Fragment Analysis Software Support Center.
How do I uninstall GeneMapper 6 Software?
Instructions to uninstall GeneMapper software can be found on page 33 of the GeneMapper 6 Software - Installation User Guide
Reboot the computer after uninstalling and complete the following prior to reinstall:
1. Disconnect network cable
2. Turn off all antivirus programs
3. Login locally with admin rights
If the firewall settings are unable to be disabled, perform the following:
Modify below registry key before installation. EnableFirewall value should be made as 0 in order to proceed with installation.
Once installation is completed user can revert EnableFirewall to 1
From the Start button enter "REGEDIT" in the Search field-
Registry Path : HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\StandardProfile
Registry Key : EnableFirewall.
Value : 0 (For GM installer to proceed with installation)
: 1 (default value when firewall is enabled)
In addition, firewall ports 1521 and 45561 need to be open on the local computer if you have a firewall on.
Continue with the GeneMapper installation which should take over 20 minutes.
How much storage will be available when I sign up for the cloud-based version of GeneMapper Software 6 (Cat. No. A38888)?
When you sign up for a Cloud account, you will get 1 TB of free storage. There is an option to purchase additional storage if you need more. Alternatively, you can regularly remove/delete old data/projects to stay below that 1TB limit.
Can I run GeneMapper Software v6.0 on windows server 2019?
GeneMapper Software v6.0 cannot be installed or run on server computers. It is only supported on Windows Operating Systems. The installation guide can be found here:
https://downloads.thermofisher.com/Instrument_Software/CE/GeneMapper/Full_v6.0/100079198_MNL_GENEMAPPER_V_6_INSTALLATION.pdf
Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.
Which instruments does GeneMapper Software 6 support?
GeneMapper Software 6 fully supports data generated from the following instruments running all versions of Data Collection Software:
- Applied Biosystems SeqStudio Genetic Analyzer
- Applied Biosystems 3500 Genetic Analyzer
- Applied Biosystems 3500xL Genetic Analyzer
- Applied Biosystems 3130 Genetic Analyzer
- Applied Biosystems 3130xl Genetic Analyzer
- Applied Biosystems 3730 DNA Analyzer
- Applied Biosystems 3730xl DNA Analyzer
- Applied Biosystems 310 Genetic Analyzer
Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Applications Support Center.