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View additional product information for GeneMapper™ Software 6, full installation - FAQs (A38888)
15 product FAQs found
Beginning with 3500 Data Collection Software version 3, the 3500 Data Collection Software does not support automatic secondary analysis. This is also indicated in the software release notes. To perform secondary data analysis, you will need to manually import the .fsa file into the GeneMapper software. For optimal performance, we recommend that you install the GeneMapper Software on a stand-alone computer that is not part of the 3500 Genetic Analyzer system.
Find additional tips, troubleshooting help, and resources within our Fragment Analysis Software Support Center.
Instructions to uninstall GeneMapper software can be found on page 33 of the GeneMapper 6 Software - Installation User Guide
Reboot the computer after uninstalling and complete the following prior to reinstall:
1. Disconnect network cable
2. Turn off all antivirus programs
3. Login locally with admin rights
If the firewall settings are unable to be disabled, perform the following:
Modify below registry key before installation. EnableFirewall value should be made as 0 in order to proceed with installation.
Once installation is completed user can revert EnableFirewall to 1
From the Start button enter "REGEDIT" in the Search field-
Registry Path : HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\StandardProfile
Registry Key : EnableFirewall.
Value : 0 (For GM installer to proceed with installation)
: 1 (default value when firewall is enabled)
In addition, firewall ports 1521 and 45561 need to be open on the local computer if you have a firewall on.
Continue with the GeneMapper installation which should take over 20 minutes.
When you sign up for a Cloud account, you will get 1 TB of free storage. There is an option to purchase additional storage if you need more. Alternatively, you can regularly remove/delete old data/projects to stay below that 1TB limit.
GeneMapper Software v6.0 cannot be installed or run on server computers. It is only supported on Windows Operating Systems. The installation guide can be found here:
https://downloads.thermofisher.com/Instrument_Software/CE/GeneMapper/Full_v6.0/100079198_MNL_GENEMAPPER_V_6_INSTALLATION.pdf
Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.
GeneMapper Software 6 fully supports data generated from the following instruments running all versions of Data Collection Software:
- Applied Biosystems SeqStudio Genetic Analyzer
- Applied Biosystems 3500 Genetic Analyzer
- Applied Biosystems 3500xL Genetic Analyzer
- Applied Biosystems 3130 Genetic Analyzer
- Applied Biosystems 3130xl Genetic Analyzer
- Applied Biosystems 3730 DNA Analyzer
- Applied Biosystems 3730xl DNA Analyzer
- Applied Biosystems 310 Genetic Analyzer
Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Applications Support Center.
The primary updates in GeneMapper Software 6 are the following:
- GeneMapper Software 6 supports installation on Microsoft Windows 7 Professional and Microsoft Windows 10 Professional (64-bit) operating systems.
- GeneMapper Software 6 allows only administrative users to use Delete All Audit Records option. For non-admin users, this option is disabled.
- GeneMapper Software 6 has an enhanced Sample Information View to show consumables information.
Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Applications Support Center.
GeneMapper Software v6 is compatible with the following files:
-3130 series, Data Collection Software v3.0, 3.1, 4
-3730 series, Data Collection Software v3.x, 4.x
-3500 series, Data Collection Software v1.x, 2, 3.x
-SeqStudio Data Collection Software v1.x
Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.
GeneMapper Software v6 has been extensively tested on Windows 10 Pro and IoT 64-bit version and also Windows 7 SP1 (64-bit and 32-bit version).
If installing on the instrument computer, the update will require a new computer and upgrading of the Data Collection Software as well.
Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.
GeneMapper Software v5 is not Windows 10 compatible. GeneMapper Software v6 is compatible with Windows 10 and also Windows 7.
Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.
Please download this PDF (https://downloads.thermofisher.com/Instrument_Software/CE/GeneMapper/Full_v6.0/100079198_MNL_GENEMAPPER_V_6_INSTALLATION.pdf) and follow the directions for install/uninstall GeneMapper Software v6.
Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.
It is useful to back up data in order to protect yourself from data loss, clearing out the Oracle database to keep it from filling up, and/or for sending data to Technical Support for troubleshooting.
In GeneMapper Software, there are 3 locations where you will need to back up data:
1. Panel Manager - contains information on your Panels, Markers, and Bins.
2. GeneMapper Manager - contains information pertaining to the Project itself - Projects, Analysis Methods, Size Standard Definitions, Table Settings, Plot Settings, Matrices (ABI PRISM 310 Genetic Analyzer Only), Cluster Plot Settings, SNP Sets, and Report Settings.
3. Data Files - sample data (.fsa files) that were used in the Project.
Note: Older versions of GeneMapper Software contained an Archive function that would back up the entire database at once. However, the archive could only be reimported into the same instance of GeneMapper Software. If you had a problem that required reinstallation of GeneMapper Software, it would be considered a new instance of the software and the Archive could not be imported into it.
Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.
Please download this PDF (https://www.thermofisher.com/content/dam/LifeTech/Documents/PDFs/GeneMapper-Software-troubleshooting-client-install.pdf) for directions on how to resolve this error.
Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.
Please download this PDF (https://www.thermofisher.com/content/dam/LifeTech/Documents/PDFs/GeneMapper-Software-troubleshooting-full-install.pdf) for directions on how to resolve this error.
Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.
Please download this PDF (https://www.thermofisher.com/content/dam/LifeTech/Documents/PDFs/GeneMapper-Software-troubleshooting-full-install-instrument.pdf) for directions on how to resolve this error.
Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.
Before uninstalling, make sure you have your GeneMapper CD/DVD and your registration code for reinstallation. Follow the uninstall instructions for your version of GeneMapper Software. Before attempting to reinstall, verify that you are logged in locally as the Administrator, that your antivirus Software is either off or that you have suspended activity during installation, and that your TCP/IP is installed.
Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.