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Service offerings for transmission electron microscopy in biology, pathology, and drug discovery
Service and support from Thermo Fisher Scientific will empower your success for the lifetime of your system. Simplify your budget and maximize availability with the extraordinary value and predictable cost of ownership provided by Thermo Fisher Scientific.
Services for your imaging needs
At Thermo Fisher Scientific, service is more than maintenance—it is the gateway to achieving your most ambitious outcomes while receiving the value you require.
- Gain access to technical support and factory expertise with telephone support and RAPID remote diagnostics
- Keep systems in peak condition with the latest software updates, including licenses and installation
- Get Thermo Scientific quality parts expedited to your site from strategic global inventories
- Ensure a rapid response with priority access to Thermo Fisher Scientific engineers
- Experience optimized system function with regular preventive maintenance
Most of the Thermo Scientific Service packages offer software updates and continuous access to our RAPID remote service and telephone support, ensuring that our technical experts' assistance is always at your disposal. Options for consumables coverage, extended service hours, and targeted uptime can provide additional business-critical support.
Remote Service for faster support
When downtime isn’t an option, immediate access to technical expertise is critical. Fully integrated into your processes and backed by an advanced suite of digital tools, our Remote Technical Support is an essential part of a modern service ecosystem—accelerating uptime, reducing operational risk, and enhancing the reliability of your Thermo Scientific instrumentation across complex workflows.
Thermo Fisher Scientific’s Remote Technical Support services combine advanced diagnostics, secure connectivity, and expert engineering to provide fast, effective resolution of technical issues without the need for on-site intervention.
Maximize performance, quality, and uptime from day one
Your electron microscopy (EM) system is engineered for unmatched resolution and reliability—but its performance depends on more than its advanced technology and software. Environmental factors like electromagnetic interference (EMI), vibrations, acoustics, temperature, and humidity can all cause deviations from system specifications and impact the quality of your data.
Our Site Services team can partner with you to ensure you get the most out of your EM investment, from selecting the right physical placement to maintaining optimal site conditions.
Whether you're preparing a new EM lab, planning site modifications, or renovating and existing facility, our Site Services team can help ensure the environment surrounding your instrument supports optimal performance—and improves the speed and reliability of your workflow.
For Research Use Only. Not for use in diagnostic procedures.