Human Identification Professional Services

Advance your workflow with HPS

Since 2007, Thermo Fisher Scientific’s HID Professional Services (HPS) team has been partnering with forensic laboratories and law enforcement agencies to help optimize their forensic workflows for efficiency and reliability. HPS offers a wide array of services, including validation, training, performance checks, and implementations based on internationally recognized standards. Our technical project managers and field specialists bring extensive knowledge and experience to each project, helping you seamlessly implement a new workflow while minimizing the impact on your daily operations. You can rely on the HPS team to deliver high-quality services that help you achieve your goals.

HID professional enablement and services that fit your needs

About HPS

Get online without going offline. HPS is committed to keeping your forensic workflow operating at its highest capacity. Our qualified and certified specialists provide timely and efficient services, enabling new workflows and technologies while ensuring seamless daily operations.

Rapid enablement & implementation

Let us help you reach your vision. Our enablement and laboratory implementation services help you quickly adopt new Rapid DNA workflows across agencies for both law enforcement and forensic laboratories.

 

Validation

Trust the team that knows your instruments and chemistries inside and out. HPS will help your workflow meet internationally recommended regulatory standards with our catalog of validation services.


Customer experience services

Your experience matters to us. Customer experience (CX) services are designed to minimize the administrative burden of startup and program maintenance activities and support your Rapid DNA journey.

 

Training

Education is the key to success. Enhance your productivity by keeping your team up to date on the latest forensic procedures, requirements, and technologies. HPS offers a wide array of training programs that can be tailored to meet your specific needs.

Global team

Providing support wherever you are. Our HPS team has the depth of experience and expertise to meet your specific forensic needs. With team members located globally, we offer local support to customers worldwide.

 

Frequently asked questions

Whether you are a new customer or a seasoned user, the FAQ page is designed to provide quick and helpful answers to common inquiries.

 

For Forensics, Human Identification, or Paternity/Kinship Use Only. Not for use in diagnostic or therapeutic applications.