Cryo FIB | Arctis Cryo Plasma FIB SEM Service and Support

Supporting your cryo plasma-FIB instrumentation

Exceleration Services from Thermo Fisher Scientific provide a combination of people, tools, and technology designed to help you realize the full potential of your Thermo Scientific Arctis Cryo Plasma-FIB. Our expanded service reach leverages data and remote technologies to bring you an accelerated response, optimizing your system’s uptime and performance. We partner with you from pre-installation throughout the entire life of your instrument to help you reach your goals effectively.

Predictable service events with remote system monitoring
Increased user efficiency with expert workflow training
Improved system utilization with regular reviews
Consistent system maintenance with preventative and corrective services
Fast on-site response time

Securely access system insights with the Connected Care Portal

With the Connected Care Portal, you have a safe and secure way to gain insights about your Arctis Cryo Plasma-FIB.

The portal aggregates performance metrics from your cryo-FIB and runs in Thermo Fisher Scientific’s secure cloud environment, easily accessible through a web browser. The Connected Care Portal helps you:

Optimize your system more easily
Reduce unplanned downtime
Enhance productivity and build competitive advantage

Customer Success Manager: your personal guide for instrument optimization

The Customer Success Manager (CSM) is your advocate and contact throughout the life of your instrument. CSMs work collaboratively with account managers, field service managers, and applications specialists to effectively communicate your concerns back to Thermo Fisher Scientific. This collaborative approach helps ensure that your needs are addressed, and your expectations are met.

Achieve peak performance
Improve reliability and uptime
Unlock the full potential of your instrument

Remote System Monitoring: maximize instrument uptime with smart diagnostics

Remote System Monitoring is a key element of Exceleration Services that helps optimize your system’s performance by improving availability and reducing unscheduled, unexpected downtime.

Optimize system health and performance
Maximize uptime and efficiency
Enhance insights
Monitor consumables

Site Services to optimize the system environment and maximize results

Your cryo-FIB is engineered for high resolution and reliability, but its performance depends on more than its advanced technology and software. Environmental factors like electromagnetic interference, vibrations, acoustic noise, temperature, and humidity can all cause deviations from system specifications and impact the quality of your data.

Our Site Services Team can help you get the most out of your cryo-FIB investment, from selecting the right physical placement to maintaining optimal site conditions.