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Supporting your work with innovative services and expert service teams
Our Exceleration Services blend a unique combination of people, tools, and technology designed to help you realize the full potential of your Thermo Scientific Helios 5 PFIB DualBeam. Leveraging data and remote technologies allows us to expand our service reach, deliver an accelerated response, and optimize your system’s uptime and performance. We partner with you from pre-installation through the entire life of your instrument to help ensure you reach your goals effectively.
- Improve predictable service events with remote system monitoring
- Increase user efficiency with expert workflow training
- Improve system utilization with regular reviews
- Consistent system maintenance with preventative and corrective services
- Fast on-site response time
Securely access system insights with the Connected Care Portal
With the Connected Care Portal you have a safe and secure way to gain insights on all your instruments.
It’s a single location that aggregates all the performance metrics from your fleet of microscopes and runs in Thermo Fisher Scientific’s secure cloud environment, easily accessed any time through a web browser 24/7.
- Optimize your system more easily
- Help reduce unplanned downtime
- Enhance productivity and build competitive advantage
Customer Success Manager: Your personal guide for microscopy optimization
Your Customer Success Manager (CSM) is your advocate and contact throughout the life of your instrument. CSMs work collaboratively with Account Managers, Field Service Managers, and Applications Specialists to effectively communicate your concerns back to Thermo Fisher Scientific. This collaborative approach guarantees that your needs are addressed, and your expectations are met.
- Achieve peak performance
- Improve reliability and uptime
- Unlock the full potential of your instrument operation
Remote System Monitoring: Maximize instrument update with smarter diagnostics
With Remote System Monitoring, you have a key element of Exceleration Services that helps optimize your system’s performance by improving availability and reducing unscheduled, unexpected downtime. It’s the kind of support that keeps every tool working so you can achieve your most ambitious goals.
- Optimize system health and performance
- Maximize uptime and efficiency
- Enhance insights
- Monitor consumables
Experts to support your FIB-SEM instrument
In today’s rapidly evolving scientific landscape, simply having advanced instrumentation isn’t enough. To fully leverage your tools and ensure your system consistently delivers exceptional results no matter the application, you need access to an integrated network of experts who empower you to generate meaningful scientific data through reliable workflows.
Application Support
Utilizing the expertise of our Application Support team, you get strategic, high-impact guidance for not only well-behaved, validated materials, but also your real, unpredictable samples you need to analyze. This support empowers your team to extract maximum value from your Thermo Scientific systems, reduce time to structure, and expedite time to results.
- Empower user proficiency
- Unlock peak performance
- Drive competitive advantage
Remote Technical Support
As part of our global support network, Remote Technical Support services combine advanced diagnostics, secure connectivity, and expert engineering to provide fast, effective resolution of technical issues without the need for on-site intervention.
- Real-time expertise and remote resolution on demand
- Direct, secure control and faster fixes
- Immediate intervention for maximum uptime
Field Service Engineers
Our Field Service Engineers are the cornerstone of your maintenance strategy, offering exceptional on-site technical expertise to help ensure your systems operate at peak performance. We support our engineers with continuous, systematic, and in-depth technical training, enabling them to perform high-quality and reliable on-site services.
- Rapid response time
- Expert labor
- High-quality parts
Site Services: Optimize your environment. Maximize your results.
Your electron microscopy (EM) system is engineered for exceptional resolution and reliability, but its performance depends on more than its advanced technology and software. Environmental factors like electromagnetic interference (EMI), vibrations, acoustics, temperature, and humidity can all cause deviations from system specifications and impact the quality of your data.
Our Site Services team can partner with you to help ensure you get the most out of your EM investment, from selecting the right physical placement to maintaining optimal site conditions.
- Minimize risks and maximize uptime
- Stay informed about site conditions
- Avoid unnecessary expenses
- Access expert guidance and support
Comprehensive service options
Whatever success looks like to you, we will meet you where you are to deliver impeccable care, prioritizing technical excellence and your unique objectives.
For Research Use Only. Not for use in diagnostic procedures.